Technical Support Division of the supplier of jewelry equipment
Jewellers -Manufacturers have their own methods of production of jewelry, which they successfully used for many years . Sometimes, however, all is not quite as it should be and very easy to lay the blame on the bar or on your half-finished and their products . But this is not always the cause of the problem may be rooted in the jewelry process and conditions.
In this case , good after sales service, produced by the supplier is invaluable to organize a rapid and cost-effective resolution of problems. This article gives some examples of when the failure occurred not for the reasons that were suspected in the beginning, and will show you that good technical support can save money , time, and give an advantage over competitors, as well as help the jeweler to better understand the materials used and processes .
Jewelery industry in Europe and the U.S. in recent years are increasingly beginning to rely on technology. As a result , a significant increase in the number of specifications provided to the semis. This led to an increased need for technical support in the selection of alloys , determining the quality and, in particular, in resolving the situation with the materials . To this end, the supplier of ingots or semi should provide technical support as part of the after-sales service package that provides a full range of customer services.
The aim of this paper is to demonstrate that the use of service provider is an invaluable tool for the manufacturer of jewelry . It can be used to resolve and determine the causes and ways to solve problems , to solve that otherwise would be too expensive . From the producers can not expect the knowledge of all available analytical techniques and , as such, they may be unaware of their existence and potential.
Typical Service Department consists of several divisions :
- Metallurgy – responsible for resolving the problems of domestic production, the development of alloys and technical queries and faults of the customer .
- Production Engineering – responsible for the identification, purchase and installation of equipment and installations for the company. This department is also responsible for equipment and installation to resolve emergency situations.
- Analytical Chemistry – responsible for the maintenance of internal tests to ensure that all products are sent to meet the minimum requirements of the tests. This department is also responsible for structural analysis and identification of impurities